Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, book services, or contact us for support.

Personal Information:

• Name, email address, and phone number
• Location data for service delivery
• Payment information (processed securely through third-party providers)
• Service history and preferences

Automatically Collected Information:

• Device information and mobile identifiers
• App usage data and analytics
• Location data when using location-based services

2. How We Use Your Information

• Facilitate bookings and connect you with service providers
• Process payments and send booking confirmations
• Provide customer support and respond to inquiries
• Improve our services and develop new features
• Send important updates about your bookings and account
• Ensure platform security and prevent fraud

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers to fulfill your booking requests
• With payment processors to handle transactions securely
• When required by law or to protect our legal rights
• With your explicit consent for specific purposes

4. Location Data

We collect location data to provide location-based services such as finding nearby vehicles and providing accurate service delivery. You can control location sharing through your device settings, though this may limit some app functionality.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data and secure data transmission protocols.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Account information is retained until you request deletion or close your account.

7. Your Rights

You have the right to:

• Access and review your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt-out of marketing communications
• Control location data sharing through device settings

8. Third-Party Services

Our app may contain links to third-party services or integrate with external platforms. This privacy policy does not apply to third-party services, and we encourage you to review their privacy policies.

9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy in the app and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at privacy@havigo.com or through the app's support section.